To give you peace of mind for your next move, we have the FAQ’s section. Some of your questions are on cost, logistics, extending rental options, and how many totes to rent! Whether you’re relocating your home or office, you want to know exactly how our moving box rental process works from start to finish. Customers often wonder about how the rental system operates, including how long they can keep the totes, what happens if they need them longer, and how delivery and pickup are scheduled. Others as how many totes are recommended for different types of moves. Cost is another common topic, with people curious about pricing, deposits, and whether there are any additional fees to expect.
We also address practical questions about convenience and cleanliness. Many movers want reassurance that our totes are sturdy, durable, and thoroughly sanitized between each use. Some people want to know how our totes compare to traditional cardboard boxes. Our FAQ section also covers what to do if you need to adjust your order, such as adding more totes or changing your rental dates, as well as what to expect on moving day when the totes are delivered or picked up.
For businesses, the questions often focus on logistics, like large-quantity orders, corporate moving needs, and how our system helps reduce downtime during an office relocation. Individuals, on the other hand, usually want to know if our totes make packing and unpacking easier, and whether moving supplies like dollies or labels are included.
This FAQ page is designed to help you move with less stress by helping you feel confident that you’re choosing a smarter, simpler, and more eco-friendly way to move.
Our Service Areas section explains everything you need to know about where we deliver and pick up totes. You’ll find answers about checking if your city or zip code is included, how deliveries work for apartments, condos, and office buildings, and whether there are extra fees outside our standard range. We also cover options for expanded service areas, especially for large moves or corporate clients.
Yes, you can still return the totes if you move outside our service area, but additional arrangements may be required. In most cases, we’ll schedule a pickup at your new location, and an out-of-area pickup fee may apply depending on the distance. If pickup isn’t possible, we’ll provide instructions on how to return the totes to us. We’ll work with you to make the process as simple and convenient as possible so you can focus on settling into your new space.
You can easily check if your city is within our delivery range by entering your zip code during checkout or on our Delivery Zones page. If your location is outside our standard range, reach out to us—we may still be able to arrange delivery for an additional fee or for larger orders.
Yes, we deliver to apartments, condos, and office buildings within our service area. When placing your order, simply provide any special instructions such as building access codes, loading dock details, or delivery restrictions so we can ensure a smooth drop-off and pickup.
Yes! We can accommodate larger orders and corporate clients by offering expanded service areas. Please contact our sales team with your order details, and we’ll work with you to determine availability, pricing, and delivery options tailored to your needs.
Yes, deliveries outside our standard service area may incur an additional fee. The exact cost depends on your location and order size. Please contact our team for a customized quote and delivery options.
Our Rental Term and Pricing section provides clear information on how long you can keep your totes and what to expect if you need extra time. It also explains how pricing is structured, whether it’s based on the number of totes, rental length, or both, and whether delivery and pickup are included. This section is designed to give you upfront answers so there are no surprises when planning your move.
Our standard rental period for totes is typically 14 days If you need the totes for a longer period, we offer flexible extensions—just let us know in advance. Contact our team to discuss your rental needs and options.
Yes! You can extend your tote rental if you need them for longer than originally planned. Simply contact our team before your current rental period ends, and we’ll work with you to adjust the rental timeframe. Additional fees may apply depending on the length of the extension, and we’ll provide a clear quote upfront. We aim to make the process quick and hassle-free so your totes stay available when you need them.
If you keep the totes past your rental term without arranging an extension, additional late fees may apply. To avoid extra charges, please contact our team as soon as possible if you need more time. We’re happy to extend your rental and provide a clear quote for the additional period. Our goal is to make the process easy and flexible so you can keep your totes as long as you need them.
Pricing is determined by both the number of totes you rent and the length of your rental period. Larger orders or longer rentals may qualify for discounts, and we can provide a customized quote based on your specific needs. Contact our team to get an accurate estimate for your order.
Delivery and pickup are included in the rental price within our standard service area. Please check our Delivery Zones page for your location. For locations outside this area, additional fees may apply depending on distance and order size. We provide a clear quote upfront so you know exactly what to expect. Our team handles all logistics to make your rental experience simple and hassle-free, ensuring your totes arrive and are picked up on schedule.
Our Booking and Order Management section covers everything you need to know about placing and managing your tote rental. From how far in advance to book to making changes like adding totes, rescheduling delivery or pickup, or updating your order, we make the process simple and flexible. This section ensures you have full control and peace of mind leading up to your move.
Placing an order is easy! Simply place your order online with the desired number of totes, rental dates, and delivery location. We’ll confirm availability, provide a quote, and schedule your delivery and pickup.
We recommend booking your totes at least 1–2 weeks in advance to ensure availability, especially during busy moving seasons. For larger orders or corporate moves, reserving even earlier is best. Booking ahead allows us to coordinate delivery and pickup times that fit your schedule.
Yes, you can make changes to your order after it’s been placed. Please call, text, or email us as soon as possible with any updates, such as changing the number of totes, delivery date, or rental period. We’ll confirm the adjustments and provide any updated pricing if needed.
No problem! If you need to add more totes or supplies after placing your initial order, just call, text, or email our team. We’ll adjust your order, confirm availability, and provide any updated pricing so everything arrives on time for your move.
Yes, you can reschedule your delivery or pickup date. Please call, tex, or email our team as soon as possible, and we’ll work with you to find a new time that fits your schedule. Depending on availability, adjustments may be subject to updated fees or timing.
Our Delivery and Pickup section answers the most common questions about how and when your totes will arrive and be collected. You’ll find details on whether you need to be home, available days and times for service, and how to request a specific delivery or pickup window. We also explain what to do if your schedule changes so the process stays smooth and stress-free.
Our delivery team will bring your totes to the specified location on the scheduled date and place them where you need them. We coordinate timing to ensure a smooth and efficient drop-off, so your move or project can start on time. Once your rental period is over, we’ll also handle pickup at your convenience.
Yes, someone needs to be home for both delivery and pickup to ensure the totes are placed and collected properly. This helps us coordinate safely and efficiently while addressing any questions you may have on-site.
We offer delivery and pickup Monday through Saturday during standard business hours, typically from 9:00 am to 7:00 pm. Exact times depend on your location and order size, so we coordinate with you to schedule a convenient window. For larger or corporate orders, we may offer additional flexibility. Please contact our team to confirm your preferred date and time, and we’ll make sure your totes arrive and are picked up on schedule.
Yes, you must select a specific delivery and pickup time when placing your order. This ensures our team can coordinate efficiently and have your totes ready exactly when you need them. We work with you to choose a time that fits your schedule.
If you need to change your delivery or pickup date, please contact us immediately so we can accommodate your request. Early notice allows us to adjust schedules and ensure your totes are delivered and picked up on time. Our team will work with you to confirm the new date and any updates to your order.
Our Environmental Impact and Sustainability section explains how our reusable totes offer a greener alternative to traditional cardboard boxes. You’ll learn about the durable, recyclable materials they’re made from, how many times they can be reused, and the cleaning process we follow between every move. This section highlights how choosing our totes helps protect the planet while keeping your move safe and convenient.
Reusable moving totes are more eco-friendly than cardboard boxes because they can be used multiple times, reducing waste and the need for constant production of new materials. They are durable, recyclable, and help lower your carbon footprint during each move. Choosing totes is a simple way to make your moving process greener and more sustainable.
Yes, we thoroughly clean and sanitize all totes between uses to ensure they are safe and ready for your move. Our process removes dirt and germs, giving you peace of mind and a hygienic experience every time.
Our totes are made from durable, high-quality plastic designed to withstand multiple uses. They are fully recyclable at the end of their lifespan, making them a sustainable alternative to single-use cardboard boxes.
Our totes are designed for durability and can be reused up to 400 times before retirement. This long lifespan helps reduce waste and makes them a cost-effective, eco-friendly alternative to single-use cardboard boxes.
Yes, reusable totes significantly reduce moving waste compared to traditional cardboard boxes. Since they can be used up to 400 times, they cut down on the amount of paper and packaging that ends up in landfills, making your move much more environmentally friendly.
